Troubleshooting

 

Blocked Download

 

Posted: 17 Oct 2005 05:44 am

 

We recently received the following email from a printer in Australia: "When I try to download the free edition from the printfire site, a new window opens and the message 'this object has been blocked' appears. I am using Zone Alarm, Avg, Spy Bot and Adaware. Can any of these programs affect the download?"

Following our suggestion to disable the four programs, one at a time, to identify the culprit, back came Julien's answer: "Thank you for your rapid response to my query. I was able to determine that ZONE alarm was definitely blocking the download. The mobile code control had to be disabled ... in the PRIVACY tab ... and then the download went smoothly."
. . . . .  Hal Heindel