Idle Chat

 

Confirming Orders

 

Posted: 23 September 2010

 
Just wanted to bring up something here. MF gold is so awesome. I had a big meeting last week. Wanted to let you in on some cool selling points. The orders come in e-mail and we respond right away. Next it goes to MF and we send an acknowledgment from MF. They were really impressed! The big company doing it last year never did it. They never knew if the printer even got the e-Mail. Guess who almost has it locked up!

There is a lesson here. Use the acknowledgment. I find my customers love it. Very few competitors offer it. Just wanted to share with some of you guys.

. . . . .  jerryjfm
 
Thank you for that, Jerry. Unfortunately you're right, few printers seem to bother sending out acknowledgments. Yet most customers have come to expect it, I think mainly because they've gotten used to it with orders placed on-line. Not acknowledging orders just isn't professional anymore. We can learn a lot from Amazon.

. . . . .  Hal Heindel

 
I use the acknowledgment religiously! If you don't get an acknowledgment from me, then I didn't get the email. It's great because it also eliminates any surprises in the price and some of my customers will pay me from that. I have a policy here that no job starts until the customer has and accepted the price and the job isn't over until they get an invoice and I get paid.

. . . . .  Keith

 
The getting paid part should probably have been the seventh step in our latest video, Keith.

. . . . .  Hal Heindel

 
I'm learning that the hard way. I give the customer an invoice and then I forget about it ... and so do they. Then all of the sudden I'm wondering why I have no money. "Oh look! There it is! It's in the 61-90 days column!" Soooo, that's when I started to do statements and making sure the invoice gets to the right person.

. . . . .  Keith