Troubleshooting

 

Loss of Custom Data

 

Posted: 18 Apr 2006 01:26 pm

 

I have been using the Silver Beta for a couple of months, and sometimes when I open the program, it opens as if it is a new install - sans all of my estimates, customer lists, stocks, products, etc. Any help would be appreciated.
. . . . . Vern Foster
Joined: 18 Apr 2006  Posts: 3  Location: Everett, Washington

 

Welcome to the Forum, Vern! To help us find the cause of your problem, please let us know the following:

1.When you say the program "sometimes" opens without recognizing your existing data, does it subsequently load with the data intact, or did the data vanish?
2.What version of Morning Flight are you using? (Click on Help -> About)
3.Can you do an MS Windows search to see if "MFlightS.EXE" is installed more than once (in different directories), or if there is more than one instance of "WRNFile.TPS", also in different directories?
4.Is the program being used on a network?

. . . . .  Hal Heindel

 

Thanks for your quick reply. We're not using it across a network, just on one machine. Version 2006.1

There is only one program file, but there are three of the wrnfile.tps files. One in the documents & settings folder, one in the program files\printfire\morningflight folder, and one in the program files\common files\system\mapi\1033\NT folder.

The error is unpredictable, and has three states of existence: 1) complete as set up by me, 2) with one customer and two quotes from January, and 3) as if it was just installed.

I installed this once in December, then uninstalled and installed the latest version twice. I'm sure this has something to do with it, but I don't know how to fix it. Thanks.
. . . . . Vern Foster

 

The fix will likely be easier than trying to find out what happened.

First, save all three sets of data files (all of the *.tps files, not just WRNFile.TPS), either to an external zip/floppy disk or to a temporary directory on your hard drive. Make three subdirectories under this temporary directory to store the *.tps files, one for each set, then copy and paste each set from

1.documents and settings
2.program files\printfire\morningflight
3.program files\common files\system\mapi\1033\NT

I suspect that the set you'll want to keep is located in your "program files\printfire\morningflight" folder, but it's best to play it safe.

Now uninstall Morning Flight, then manually delete all *.tps files in

1.documents and settings
2.program files\common files\system\mapi\1033\NT

Don't delete the *.tps files in program files\printfire\morningflight.

Next, search for "MFSetup.EXE" (which may not exist) and "MFSetupS.EXE" (which should), then delete those files as well. Also delete your shortcut to Morning Flight from your desktop.

Now download the current version of Morning Flight Silver (2006.4) and install it. Having cleaned house, we might as well start out with the latest version.

Click the newly installed Morning Flight shortcut. If my assumption is correct, the program should now load in the first state of existence you mentioned - complete as set up by you.
. . . . .  Hal Heindel

 

Thank you for the help. I followed the instructions and the version in the directory you suggested was the empty data files. So I tried the copy from the NT directory and it was the version with the single-customer entry. I used the files from the documents and settings and it was the right one. Kind of like Goldilocks, and the three bears?

Anyway, I'm back to full speed again. I really appreciate your help, and the software. I had been using Estwin by Williamsware, but they are nowhere to be found and I've been looking for something newer.

Any idea when the Gold version will be close to ready?
. . . . . Vern Foster

 

Just shows what happens when we assume! Replacing the active *.tps files with one of the other two sets would have been my next suggestion, but I see you're way ahead of me. Glad you got everything working.

Morning Flight Gold will be offered as a beta download as soon as the manual for the Silver Edition is released. Best estimate, late summer/early fall.
. . . . .  Hal Heindel