Product Questions


Order History


Posted: 1 August 2009

I have a mystery on my hands here. What happens to an order once you create an invoice? I had the need to go back and correct an error I made on an order but was not able since I had already made an invoice from it. I am going to assume once a job is invoiced you are committed.

. . . . .  Craig

That's correct, Craig, and in line with standard accounting practice. Once an order has been invoiced, there is no going back. True, this would only become an issue after the invoice has gone out to the customer. The problem is, MF only knows if and when the invoice was issued, not whether it was actually sent.

If the invoice hasn't been mailed yet, one option is to void it, then make a copy of the order and edit that before re-invoicing it. Cumbersome, but much easier to unravel a year after the fact.

. . . . .  Hal Heindel

Thought so ... just wanted to confirm the answer so I could give others a heads up in the shop.

. . . . .  Craig