Troubleshooting

 

Product not showing

 

Posted: 22 Jul 2006 10:16 am

 

I am trying to add a "Brochure" product to my listing that is 11x17. The default 8-1/2 x 11 has always shown up just fine and I've added the 11 x 17 brochure. However, when I go to quote such a product, it does not show up in the list of "sheets" or "all" to select. The only way I've been able to use it is by making it a "primary" product. I'm a brand new Print On Demand startup and this software has been fantastic, but this little glitch is confusing me. Thanks,
. . . . . Chris
Joined: 22 July 2006  Posts: 5

 

Hi Chris,

Welcome to the Forum. The default "Brochure" is 11x17, so I'm not sure I understand the glitch you're describing. Are you trying to add a new product for Offset or Digital? If you can take me through the problem step-by-step, I'll try to be more helpful.
. . . . .  Hal Heindel

 

Right, the default "Brochure" is 11x17, but that doesn't even show up when I'm looking at the sheets section or the All section. I have to make that a primary product for it to show. I did get a 11x17 brochure to show under the digital section, but that's not what I'm looking for. Any ideas?
. . . . . Chris

 

Chris, I'm assuming that when you say "show up," you're referring to the picklist screen 4000A called from the Quote window, not to the product screen 4001A called from My Shop. To make screen numbers visible, go to the File Menu and click on Show Window ID.

The only time a built-in Morning Flight product should not be accessible from within 4000A is when that product has been deactivated and shows a red bullet in front of it. Since a deactivated product can't be made a primary product, that shouldn't be the case here.

Let's try the following: Go to My Shop -> My Products. Make sure "Sheets" in the black panel is highlighted in red. Single-click on "Brochures 11x17," then click the Add a New Product button. Enter "My Brochures" for the Name, then click OK. Let me know whether "My Brochures" is now accessible from within 4000A.

FYI, the main reason to single-click on "Brochures 11x17" before clicking the Add a New Product button is to preload "My Brochures" with the same specs as Brochures 11x17.
. . . . .  Hal Heindel

 

That is correct. It's not showing up in the 4000 A window. I tried your suggestion and it does not show up. The only way I can make it show up is by making it a primary product. For what it's worth, I have to go to My Store -> My Products to add anything. Not sure if that's any consequence to a possible solution, but I thought I should mention it.
. . . . . Chris

 

That's normal, Chris. The 4000A screen only serves to select products, not create or edit them. When you press F2 from within the 3000A New Print Quote window, what are the first five products you see in the picklist?
. . . . .  Hal Heindel

 

I see:

1.Book Page 8-1/2 x 11
2.Brochure 8-1/2 x 11
3.Bulletin Imprints 8-1/2 x 11
4.Bulletins 8-1/2 x 11
5.Business Forms 5-1/2 x 8-1/2 2-up

. . . . . Chris

 

The first five products, in both the 4000A and the 4001A windows, should read:

1.Book Page, 8-1/2x11
2.Book Page, 11x17
3.Book Page w/trim, 8-1/2x11
4.Book Page w/trim, 11x17
5.Brochures, 11x17

Unless you've deactivated some of the base Morning Flight products, and added others (such as your 8-1/2x11 Brochures), something is definitely amiss here. It will probably take a few more questions and answers to get to the bottom of it.

First, how old is your Morning Flight installation? And second, are your product listings on page 1 of 4000A and 4001A identical? If not, what are the first five products in 4001A?
. . . . .  Hal Heindel

 

I just recently re-downloaded the silver addition because I read the news about the digital format now available. No, the product listings are not identical. Under the 4001A page, it reads:

1.Book Page 8.5 x 11
2.Book Page 11 x17
3.Book Page w/trim 8.5 x 11
4.Book Page w/trim 11 x 17
5.Brochure 8.5 x 11

and again the 4000A page reads:

1.Book Page 8.5 x 11
2.Brochure 8.5 x 11
3.Bulletin Imprints 8.5 x 11
4.Bulletins 8.5 x 11
5.Business Forms 5.5 x 8.5 2-up

. . . . . Chris

 

When you re-downloaded, did you install the latest download into the same directory as the previous download? Try a Windows search for "PRDFile.TPS". There should only be one instance of that file on your computer. I suspect there are at least two. Also, check out Loss of Custom Data. That topic dealt with a similar situation - it may offer some clues.
. . . . .  Hal Heindel